FAQ'S

What is FED?

FED is a Fastest Expert Delivery proposition which promises delivery in 2 Hrs by a Mobile TMS expert at your door step.

How is it different from Normal Delivery?

a) 2 hrs. Delivery

b) Delivery by an Expert at your door step

(Please Note: For normal delivery order customer would get their product within 7-8 working days depends on customer’s pin code serviceability)

How will I get benefited by an Expert Delivery?

a) Handset Delivery at door step

b) Phone Set-up/Installation

c) Phone Demonstration

d) SIM resizing

e) Addition Protection plans are offered

  • Extended Warranty
  • Theft Insurance
  • Accidental Damage
  • Data recovery etc..

f) Additional accessories are offered

  • Back cover
  • Screen Guard/ Screen protector/Tempered Glass
  • Power bank
  • Memory card etc.

How to check FED availability?

Fed delivery is restricted to available pincodes, by entering pin-codes on themobilestore.in website customer will get to know whether Fed delivery is available or not.

After placing a FED Order, what’s the next step?

Customer will get a confirmation call from FCC on the registered contact number for Order confirmation within 10 minutes of placing the order

Order which is placed between 10 am to 8 pm will get delivered in 2 hours

Any order which is placed after 8 pm till 12 midnight will get delivered next day after 10 am.

Any order which is placed post-midnight till 9:59 am will be delivered between 10am to 12 noon

What is FCC?

FCC stands for FED Customer Care.

What if products are not delivered in 2 hrs?

Though orders placed under FED will be delivered within 2 hrs from Order confirmation.

Still FCC will keep you posted for any kind of delay due to any unavoidable circumstances.

Where will the products get delivered at customer place?

Order shall be delivered at the given shipping address in India.

Is FED a 24x7 service?

No, as mentioned, Order which is placed between 10 am to 8 pm will get delivered in 2 hours

Any order which is placed after 8 pm till 12 midnight will get delivered next day after 10 am.

Any order which is placed post-midnight till 9:59 am will be delivered between 10am to 12 noon

This offer is Valid on Sunday?

Yes

Are you operational on Public holidays?

Yes, FED is available 365 days a year

How can I check my order status?

You need to call up in our customer care centre & they will assist you to check the status of your order.

How can I return/replace an item?

You need to call up in our customer care centre & provide the request for return/replacement.

What are the different modes of payment available?

You can use any one of the following payment methods:

i) Credit card

ii) Credit card EMI of leading banks

iii) Debit card

iv) Net Banking

v) Cash on Delivery (For FED Delivery Only)

vi) EGift Voucher (For special offer)

How can I cancel my order?

You need to call up in our customer care centre & provide the request for cancellation.

When can I expect refund for my returned item?

Refunds, wherever applicable, will be processed by reversing the mode of payment after we received the product at our end. For example, refunds of credit card transactions will be processed by reversing the payment to the credit card only. The normal time for such refunds to reflect in your account is 12-15 working days.

I don't remember my password. Help!

Follow these steps to reset your password:

1) Click on My Account option in navigation menu (Left Top)

2) Click on “My account Option”

3) Click on “Forgot Password?

4) Enter your registered e-mail address & click on submit and we will send you a “password reset link” to reset your password on your registered email ID.

5) Enter your “New Password” and Click on “RESET A PASSWORD”

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