Dear Friends of Mobile Store,
I purchased a Omnia i8910 Samsung Phone from the Mobile Store which is in Khadakpada Kalyan.
The phone is awsome as well as the service is a commendable one compared to your other stores or for that matter any store that I had visited. As a globe trotter, I visited many countries and had experience of stores handling customers, I feel your shop at Kalyan, Khadakpada is the best.
Let me explain the entire episode, which I thought is needed to be shared, and if the same inspres some of the sales men, then definitely I believe the same has reached.
I wanted to purchase the phone, and had visited stores in Mumbai, Hyderabad and Kalyan,more than once. I would like to inform, that the service offered by your Kalyan Store is one of the best.
I was attended by Devi Prasad Paudel, Tilak Singh Bhaget, Sachin Awasthi, who not only explained me about the mobile very well, they had shown me all the specs, alowng with offering me other options, so that I can choose. The experience is a whole fruitsome experience, which I beilive is one of the best. Though, I had purchased 3 mobiles from your various stores, such experience is one of the best.
In a world where options exist, I strongly believe that service matters. This has once again got demonstroated by your team mentioned above. This is not just my own unique experience, the same is being done accross with others customers as well, and I congratulate and thank the manager of the store.
The talks are sweet and polite, the body language, is to help the customers and last but not the least is the courteous way of handling the customer, even if he has not purchasd the cell and walks out and returns once again.
When performing my due diligence before purchasing a costly moble, I visited all the stores in Mumbai, Kalyan and Secunderabad (my home town), but could get the best service only from Kalyan, Khadakpada branch and thank them once again for helping me get the mobile.
Request you to forward this email to your MD, with a copy to me and convey my thanks to him, on putting up such a good team.
With Regards,
Srinivasa
Thanks Guys for your faster response and getting me my invoice. The attitude towards your customer is really appreciable. I would surely like to visit the store by tomorrow to collect the invoice.
I never thought of getting such a quick response just by sending a mail to the customer care about the invoice.
Thanks again to the team.
Arindam Pal
Thanks to your intervention, my issue has been resolved.
I appreciate the quick response and regular follow up from your end.
Shailesh Kumar
Dear Sirs,
This is in continuation of my earlier e-mails and telephonic talk with your office.
Thanks to Mr Viswas Kapoor of your office who talked to me telephonically on 27-06-2009 and took necessary action for sorting out the issue.
I received the invoice on 27-08-2009 (for the purchase of Samsung handset on 16-06-2009).
My thanks to all of you in TMS for your efforts to resolve the issue.
Thanking you,
K Sankarasubramanian
Hi There,
I had purchased a Sony Ericsson W350i from " The Mobile Store " Jayanagar, Bangalore. I was supposed to get 5% cash back. Which did not come to me for more than 2 months. Then I contacted your call centre and Spoke with one ' Shazia '. And she helped me get my cash back immediately.
I would really appreciate the way she handled my query and provided me with the right answer, She deserves an applause from her team for the customer support provided. Well having this experience I would refer my family members and friends to The Mobile Store for their future purchases.
Thank you,
Sincerely,
Noor Mohammed Jeelani
Apple Technical Trainer / Apple Technical Expert
Cell : +91 9035008500
I feel pride to convey my experience which i had with your Mr.Hariharan sales promoter MOBILE STORE Anna nagar branch Chennai.
More than the business he has proved that your showroom has got rich hospitality and care for the customers, I am impressed by his approach, guidance and other help item relating to my purpose of visit. If this appreciation would be shared to other employees of your showroom I am assure that u can the reach the business heights.
A Happy Customer
Thanks & regards
Rajesh
HI,
I want to express my sincere thankfulness and gratitude to Monalisa and her team at The MobileStore, Dum Dum outlet in Kolkata. I wanted to exchange my Nokia handset for a higher version of Nokia within the 14 day exchange facility of TMS. I was extremely impressed and delighted by the warmth, helpfulness and spontaneous co operation of the entire team at Dum Dum. I feel the 14 day exchange offer is a wonderful facility which really helps in providing customers better options and satisfaction with their purchases. Wishing the Dum Dum team and TMS more and more happy customers and greater successes in the days ahead.
Warm Regards,
Govind
Dear Team,
I feel pride to convey my experience which i had with your Mr.Hariharan sales promoter MOBILE STORE Anna nagar branch Chennai.
More than the business he has proved that your showroom has got rich hospitality and care for the customers, iam impressed by his approach,guidance and other help item relating to my purpose of visit.if this appreciation would be shared to other employees of your showroom iam assure that u can the reach the business heights.
Thanks & regards
rajesh
Good day to you Nibha,
Hello, My apologies for the delay in this e-mail as I was a little pre occupied explaining the functions of the new cellphone to dad. However attached herewith in this mail is a digital scan of my driving license that you may require for the verification of my purchase.
As far as the services are concerned I must say that I was quite impressed with what I faced yesterday. I was at first reluctant to approach "The Mobile store" due to the poor after sales services that I received last year concerning my HTC purchase. But your customer relations performance have completely changed my mindset about "The Mobile Store" & I will recommend my friends to purchase their new Cellphones from Specifically from the Dahisar Outlet.
Thank You & Keep it up.