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Refund Policies

Terms & Conditions

Terms & conditions are binding for all purchases.

All orders are deemed offers for you to purchase our products. We may accept your offer by issuing a confirmatory e-mail and/or mobile confirmation of the products specified in your order. Our acceptance of each such offer is expressly subject to and conditioned on your assent to these terms and conditions of sale.

 

Electronic Communication

When you visit www.themobilestore.in or send e-mails to us, you are communicating with us electronically. By communicating with us, you consent to receive communication from us electronically. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

 

Prices

All prices posted on this website are subject to change without notice. Prices prevailing at commencement of placing the order will apply. Posted prices do includes all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.

 

Payment

All payments must be received by us prior to shipping unless the order is placed by using Cash on delivery (COD) payment mode. We accept payment by cash, net-banking, credit card, debit card. EMI facility is also available with us.

 

 

Shipping and Handling

We will arrange for shipment of the products to you. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Title and risk of loss and damages pass on to you upon the products delivery to you. In case reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you may be requested to send such products through any available courier services.

 

Return of Products by you

 We will accept the return of the products, provided such return is for products that are damaged during transit, defective, wrongly delivered, wrong product, incomplete package etc. subject to the condition that we are informed about such discrepancies within 48 hours from the date of receipt of the product and provided that the products are returned in their original condition.

In case of physical damage of a product we would require a photo to be emailed to wecare@themobilestore.in mentioning your order number.

 

Please check the color of the handset received by you before opening the seal. We will not be able to replace the handset once the seal is broken

 

7 days replacement conditions

 The MobileStore offers 7 days replacement guarantee for all products sold on www.themobilestore.in, provided the product is in sealed condition. In case the product is found defective upon opening, guidelines specified by the brand (handset manufacturer) will apply. You may be directed to your nearest The MobileStore outlet for the replacement in such a case. Should you come across any issue with such products, you are advised to contact customer service within 48 hours, failing which we may decide not take a request for replacement.

Replacement policy is however invalid in cases of damages due to normal wear & tear and negligence on part of the customer.

The MobileStore will try to replace the specific product ordered. However, the company reserves the right to offer an alternative product in case the product is out of stock/ production.

 

Changes and Cancellation

Any item additions, quantity changes or specification changes made to accepted orders will be modified in the order details. All sales are final, provided, however, item cancellations and quantity reductions may be made before the order is shipped. We may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you.

 

Post the order being billed there can be no changes in the invoice generated. Any request for name change, address change, etc will not be entertained.

 

Bulk Orders will not be entertained on the website. A purchase of more than 2 identical products will be treated as bulk. Such orders will be cancelled. If a customer has placed a pre-paid order (Debit/Credit Card, Net Banking, EMI) then the money will be refunded with 30-45 working days.

 

Refund

Refunds, wherever applicable, will be processed by reversing the mode of payment. For example, refunds of credit card transactions will be processed by reversing the payment to the credit card only. The normal time for such refunds to reflect in your account is 12-15 working days.

Refund in case of product being shipped & cancelation post receipt of the shipment would be done after the confirmation of stock being received back at DC.

 

License and Website Access

General: Themobilestore.in grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of www.themobilestore.in.

No license for commercial sale: This license does not include any resale or commercial use of this website or its content; any collection and use of any product listing, description, or pricing; copying of account information for the benefit of another merchant; or any use of data mining, or similar data gathering and extraction tools.

No reproduction: This website or any portion of this website may not be reproduced, duplicated, copies, sold, visited, or otherwise exploited for any commercial purpose without express written consent of Themobilestore.in.

No framing: You may not frame or utilize framing technologies to enclose any trademark, logo, or other proprietary information ( including images, text, page layout, or form) of Themobilestore.in and its affiliates without the express written consent.

Metatags: You may not use any metatags or any other 'hidden text' utilizing Themobilestore.in's name or trademarks without the express written consent of Themobilestore.in. Any unauthorized use terminates the permission or license granted by Themobilestore.in.

 

Your Account

Protection of Your Account: As discussed further in the website's privacy policy, by using this website, you agree that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and agree to accept responsibility for all activities that occur under your account or password.

Use by Children: Themobilestore.in does sell products for children, but it sells them to adults. If you are under age of 18 years, you may use Themobilestore.in only with involvement of a parent or guardian. Themobilestore.in and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

 

Reviews, Comments, Communications, and other content

Nature of content: Visitors to Themobilestore.in may post reviews, comments and other content; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights to otherwise injuries to third party or objectionable and does not consist of or contains software virus, political campaigning, commercial solicitation, mass mailing or any form of spam.

False information: You may not use false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Themobilestore.in reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted contents.

Rights Granted: If you do post content or submit material and unless we indicate otherwise, you grant Themobilestore.in and its affiliates a non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensed right to use, reproduce, modify, adapt, publish, translate, create derivative work from, distribute, and display such content throughout the world in any media. You grant Themobilestore.in and its affiliate sites and sub-license the right to use the name that you submit in connection with such content if Themobilestore.in chooses.

Right Owned: You represent and warrant that you own all the rights or otherwise or control all of the rights to the content that you post; that the content is accurate; that the use of the content to supply does not violate this policy and will not cause injury to any person or entity and that you will indemnify Ithemobilestore.in or its affiliate for all claims resulting from the content you supply. Themobilestore.in has the right but not the obligation to monitor and edit or remove any activity or content. Themobilestore.in takes no responsibility and assumes no liability for any content posted by you or any third party.

 

Risk of Loss

All items purchased from Themobilestore.in are made pursuant to the shipment contract. This means that the risk of loss and title for such item passes on to you upon the products delivery.

 

Product Description

Themobilestore.in and its affiliates attempt to be as accurate as possible. However, Themobilestore.in makes not warranties that the product description and any other content of its site are accurate, complete, reliable, current or error free. The product offered by Themobilestore.in itself is not as described and its sole remedy is to return in its unused condition.

Site Policies, Modification, and Severability

We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and will not affect the validity and enforceability of any remaining conditions.

 

Intellectual Property Rights

Copyright Protection: All content included on this site, such as text, graphics, logos, button icons, audio clips, digital downloads, data compilations and software, is the property of Themobilestore.in or its affiliate sites and protected by the Indian Copyright law. The compilation of all the content on this site is the exclusive property if Themobilestore.in and protected by Indian Copyright law. All software used in this site is the property of Themobilestore.in and is protected under the Indian Copyright law.

 

Trademarks:

i. Protected Marks: The MobileStore, www.themobilestore.in, Themobilestore.in & design, Themobilestore.in books, products, and other marks indicated on The MobileStore website are registered trademarks of Themobilestore.in.

ii. Protected Graphics: All Themobilestore.in graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of Themobilestore.in. Themobilestore.in's trademarks and trade dress may not be used in connections with any product or service that is not of Themobilestore.in. All other trademarks not owned by Themobilestore.in or its affiliates that appear on Themobilestore.in or its affiliate sites are the property of their respective owners, who may or may not be affiliated with, connected to, associated with Themobilestore.in or its affiliates.

Governing Law and Jurisdiction

These terms and conditions will be construed only in accordance with the laws of India. In respect of all matters/disputes arising out of, in connection with or in relation to these terms and conditions or any other conditions on this website, only the competent Courts at Ahmedabad, Gujarat shall have jurisdiction, to the exclusion of all other courts.

 

Extended Warranty:

The Extended Warranty Will be sent in the form a soft copy attachment to your registered email id from :website@themobilestore.in. Please check your spam folder in case you have not received it in the Inbox.

Only if the handset is bought from The MobileStore you would be eligible for Extended Warranty. In case the you have purchased EW without purchasing the handset from The MobileStore the entire amount would be refunded in case you have place a pre-paid order.

 

Disclaimer of warranties and Limitation of Liability

THEMOBILESTORE.IN MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

THEMOBILESTORE.IN DOES NOT WARRANT THAT THE SITE, ITS SERVERS, OR EMAIL SENT FROM THEMOBILESTORE.IN ARE FREE OF VIRUS OR OTHER HARMFUL COMPONENTS. THEMOBILESTORE.IN WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES