Terms & Conditions

PRE-BOOKING for Vivo V5 plus Terms & Conditions

  1. The pre-book offer shall be available from 23st January 2017 to 31st January 2017.
  2. The customer needs to make a payment of Rs.2000 during 23st January 2017 to 31st January 2017 as a pre-booking amount. Pre-booking amount is Non-Refundable.
  3. The customer will have to make the balance payment on the day of launch or once the product is available in his/her city.
  4. If the customer pre books product then the delivery would be done on the next day of availability of the product subject to payment of balance amount.
  5. The shipping of the Device will be subject to availability of stocks. Further, the Customer understands that the availability of products lies with the supply of products from Vivo and hence, the TMS shall not be held liable for any delay.
  6. In case TMS is unable to supply or dispatch the booked handset within 7 days of the launch in the respective city, customer has the option of taking refund of the booking amount or taking an EGV (Electronic Gift Voucher).
  7. In case customer doesn’t take delivery of the booked handset within 7 days of the launch, the deposited amount will be forfeited.
  8. Once the customer pre-books the Device he/she will receive notifications via SMS / email confirming their order.
  9. The Device will be dispatched on or after the day of launch, depending on when the device is launched in a particular city, and the customer will be notified about the same.
  10. Remote Shipping may take 5-10 business days, depending upon the geographical location of the customer, where the Device has to be delivered.
  11. By doing the pre booking registration, it would be deemed that the customer has given their consent to contact them through call, SMS or email on the details provided by them for the purpose of this pre booking registration.
  12. Product images, features, specifications shown here are for representational purposes only, the actual product may vary.
  13. Under no circumstances shall TMS and/or its directors, employees, officers be held liable for any part of this offer.
  14. Please call us at 7045500000 strictly on working days (Monday to Saturday) from 10:00 a.m. to 7:00 p.m. only for any queries regarding this offer. You can also e-mail your queries on wecare@themobilestore.in
  15. TMS reserves the right to change, extend, amend and/or withdraw the pre book offer or change any of these terms & conditions anytime without prior notice.


T&C of ‘Upto 70% discount on Power Banks

  • Offer is valid from 29th Dec 2016 to 28th Feb 2016
  • Any complaint must be addressed by the customer in writing to TMS customer service desk email id at wecare@themobilestore.in
  • TMS reserves the right to withdraw / suspend / cancel this offer without prior notice and without assigning any reason thereof
  • TMS shall not be liable for any loss or damage to any customer or any other person or to any property of any person, that may be suffered (including loss of life), on account of use or non-use of the offer.
  • By the act of purchasing under this offer, the customer shall be deemed to have read, understood and unconditionally accepted the terms and conditions and further agreed to be unconditionally bound by the terms and conditions.
  • Any verbal or written commitments made by staff of TMS or any other person which are not according to the terms and conditions of this offer will not be honored by TMS.
  • Please call us at 7045-500-000 strictly on working days (Monday to Saturday) from 10:00 a.m. to 7:00 p.m. only for any queries regarding this offer. You can also e-mail your queries on wecare@themobilestore.in 
  • The terms and conditions mentioned herein are subject to Indian Law and the exclusive jurisdiction of Mumbai only.
  • TMS does not hold any warranty or make any representations of the warranty, quality or suitability of the product purchased by the customer, which solely lies with the respective brand / manufacturer of the product.
  • Any person taking undue advantage of this offer through illegal means will be strictly barred from taking part in this offer and will be considered that the forms submitted by such person are illegible / incomplete / invalid / wrongly filled and they will be rejected. Form once rejected will not be accepted again in any manner. No new user ID and password SMS and OTP will be issued against rejected forms. No duplicate form shall be provided under any conditions or circumstances.
  • Please retain and produce the original message sent on registered mobile number
  • Any person taking advantage of this offer / promotion does so on complete acceptance of the terms and conditions stated herein and in offer forms. Claims that do not comply with the terms and conditions will be disqualified and treated as invalid / rejected form. The offer will lapse for customers whose requests / forms have been rejected.


Terms & Conditions for TMS Consumer Offer:-

  • Offer is applicable on purchase of handsets only excluding handsets of Apple and Xiaomi
  • Offer valid till one week of start of promotion date and TMS reserves the right to withdraw / suspend / cancel / extend this offer without prior notice and without assigning any reason thereof.
  • Offer cannot be clubbed with any other offer
  • One voucher code can be redeemed only once on one handset
  • Once GV is entered the same cannot be reused
  • Mapping of Mobile No vis a vis GV issued to customer to be updated in JDA upon issue of GVs to ensure no misuse of GVs. 
  • DOA replacement to be done with the same SKU/set of valid SKU in this scheme. No new voucher can be redeemed.
  • Any complaint must be addressed by the customer in writing to TMS customer service desk email id at wecare@themobilestore.in 
  • Please ensure to redeem the GVs as and when applicable within 7 Days from the date of receipt of SMS. Any request after end of 31st august’ 2016 will be rejected and will not be entertained under any circumstances.
  • Any amount balanced under GVs shall not be refunded. Further, the amount over and above the value of GVs has to be paid by the holder of GVs.
  • This offer is non-transferable, non-encashable, non-negotiable and can be redeemed only once
  • TMS shall not be held responsible for any claim / request to redeem the GVs that are lost, misdirected, illegal, late or failed and TMS will not be liable to honour any requests on happening of such events. 
  • Any verbal or written commitments made by staff of TMS or any other person which are not according to the terms and conditions of this offer will not be honored by TMS.
  • Please call us at 7450-500-000 strictly on working days (Monday to Saturday) from 10:00 a.m. to 7:00 p.m. only for any queries regarding this offer. You can also e-mail your queries on wecare@themobilestore.in 
  • The information stated in the offer form also forms part of the terms and conditions of this offer.
  • The terms and conditions mentioned herein are subject to Indian Law and the exclusive jurisdiction of Mumbai only.
  • TMS does not hold any warranty or make any representations of the warranty, quality or suitability of the product purchased by the customer, which solely lies with the respective brand / manufacturer of the product.
  • Please retain and produce the original message sent on registered mobile number. 
  • Any person taking advantage of this offer / promotion does so on complete acceptance of the terms and conditions stated herein and in offer forms. Request / Claims that do not comply with the terms and conditions will be disqualified and treated as invalid / rejected claims. The offer will lapse for customers whose requests / Claims have been rejected under procedures of this offer.

 


 

LYF Offer

Limited Period Offer

  • Unlimited HD Voice/Video minutes on Local/STD/Roaming for 3 months
  • Unlimited 4G Data (including Roaming) for 3 months
  • Unlimited SMS (Local/STD/Roaming) for 3 months
  • Get access to 8 premium JIO Applications – Jio Play (live TV), JIO VOD, JIO Beats, JIO Mags, JIO News, JIO News Xpress, JIO Drive & JIO Security for 3 months.

Terms and Conditions

  • Offer eligible for 2 hours Delivery or Store pick and Remote shipping.
  • Customer whose pincode is not serviceble under FED delivery (2hours delivery) & if he/she place an order on website for remote shipping, Such customers needs to visit nearest TMS/Reliance Digital Express shop along with Valid documents for Jio Sim card activation.
  • Customer has to buy LYF handset to avail this offer
  • Activation will take 3 to 5 days post submission of complete documentation
  • Customer is not eligible incase or order cancellation  

Documentation required at the time of delivery

  • Photo identity proof
  • Passport size photo of handset buyer
  • Address proof